WHAT ARE YOUR OPENING HOURS?

Our opening hours are between 6:30am - 6:00pm, Monday to Friday.

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CAN I BUY A PACKAGE?

Yes, packages are available ranging from 5 visit passes to 50 visit passes. All our packages can be found on our website.

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CAN I VISIT BEFORE ENROLLING?​

We encourage you to come to have a look at our facility from our viewing window to minimise disruption to our furry friends. The best time to visit is outside of the busy drop off and pick up time with our preferences being between 9:30am-3pm or by appointment.​

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WHAT DO I DO ONCE I HAVE ENROLLED MY DOG?​

You can book in for a half day on a day that suits you. Not all dogs are suited or will enjoy the day care environment so this induction is a short session where we will get some more information about your dog including personality, likes and dislikes, traits and determine if the doggy day care environment will be suitable for your dog.​​​​

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WHAT DO I NEED TO BRING?​

Please ensure your dog is wearing a secure fitting collar and is on a lead whilst entering and exiting Paws n Play Doggy Day Care SA. We generally ask you to leave any other personal items such as toys or bedding at home.

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WHAT TIME CAN I DROP OFF AND PICK UP MY DOG?​

You can select any drop off time and pick up time between our opening hours of 6:30am – 6pm. Our half day visits are up to 5 hours, full-day visits are 5+ hours.

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WILL YOU FEED MY DOG?

We reward dogs for fair play and good manners. You may purchase a lunch order of chicken casserole or you are more than welcome to bring in their food from home. We will place them in their own space to enjoy their lunch.​

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CAN MY DOG GO OUTSIDE?​

Our facility features indoor play spaces only, but we are fully air-conditioned and spacious enough to satisfy any dog’s energy needs.

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WHAT HAPPENS IF MY DOG IS SICK OR BECOMES INJURED?​

If your dog is not acting its normal self or shows symptoms of potential illness such as diarrhoea, vomiting, discharge from the eyes, limping etc. in the lead up to your visit, we ask that you postpone your booking. Whilst in our care, if your dog has two loose eliminations, you will be called to collect your dog.Your dog will always be supervised but there is still a small chance that the unexpected may happen when dogs play such as nicks, scratches, or abrasions. There is always an attendant who is trained in first aid, and you will be notified but, if necessary, we will take your dog to our associated veterinary practice nearby.​

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WHAT HAPPENS IF A DOG BECOMES AGGRESSIVE?​

Our team are constantly providing supervision and monitoring behaviour for any signs of disruption. In the instance that behaviour exceeds normal play fighting, attendants will step in immediately and separate the dogs for some quiet time to help redirect their focus. If a problem cannot be resolved or there becomes a threat to other dogs or attendants, the dog may not be suited to continue in the dog daycare environment.

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WILL YOU LET ME KNOW HOW MY DOG IS DOING DURING THE DAY?
Yes, we will send you an update during the day with how your pooch has been spending their day.

HOW OFTEN ARE THE PENS CLEANED?
To ensure our dogs are kept healthy, we maintain a strict hygiene policy which starts in the early morning hours and finishes at night every day we are open. This includes cleaning of not only the pens but bedding, toys, flooring, and water bowls; sometimes multiple times a day.

WHAT VACCINE DOES MY DOG NEED?
We require all dogs to be up to date with their C5 immunisation in line with our vaccination policy. Puppies from 12 weeks of age and older are allowed to come to daycare providing they've had their first C5 Vaccination.

DOES MY DOG NEED TO BE DESEXED?
New requirements contained in the Dog and Cat Management Act 1995 (SA) now stipulate that desexing is compulsory in South Australia by the age of 6 months for all dogs born after 1 July, 2018. There are some exceptions, and in which will offer a conditional, continued enrolment when a Veterinary Medical Exemption is provided. Puppies younger than this are welcome to attend while still entire.

ARE THERE ANY BREED RESTRICTIONS?
While there are no banned breeds in South Australia there are prescribed breeds that have restrictions placed upon them. The prescribed breeds are: American Pit Bull Terrier, Fila Braziliero, Japanese Tosa, Dog Argentinia & Presa Canario. These dogs are not permitted for care at Paws n Play Doggy Day Care SA.

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BOARDING FAQS

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CAN MY DOG STAY IF HE/SHE HAS TO TAKE MEDICATION?
We do not allow any dogs that require medication.
Medication will not be administered to our fur friends during their Boarding and/or Daycare visits.

WHAT TIME CAN I DROP OFF/PICK UP MY DOG FROM BOARDING?
Pick up and drop off times for boarding are

Monday - Friday  6:30am-10am

Saturday - Sunday 8am-9am

ARE THE BOARDING ROOMS STAFFED OVERNIGHT?
As like any other boarding facility in South Australia, we are not required to have staff members stay overnight.
Although each room is monitored with 24/7 video/audio cameras.

HOW DO I BOOK IN MY DOG FOR BOARDING?
Simply call us on 0477 872 019 to organise a booking.
A deposit of 50% will need to be provided to secure your booking.

This deposit is non refundable as per our terms and conditions.

DOES MY DOG NEED TO BE VACCINATED?
Yes, it is a requirement for all dogs boarding with us to have in date C5 vacccinations.

WHAT OTHER THINGS CAN MY DOG DO WHILE IN BOARDING?
We can provide additional services for your dog while boarding with us.
We offer daily walks, daycare playtime with other dogs and enrichment treats.

WILL YOU FEED MY DOG?
Yes, the prices for each boarding room includes breakfast and dinner.
Additional treats such as pigs ears, kong treats and chicken/veg casserole can be provided for an additional charge.

CAN I BRING MY OWN DOG FOOD?
Yes, if you prefer you are welcome to bring your own dog food.

WILL I RECEIVE UPDATES OF HOW MY DOGS STAY IS GOING?
Yes, we will send you daily updates and photos of your dog.

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BOARDING FAQS​

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WHAT TIME DO I DROP MY DOG OFF?
Drop off at our daycare anytime between 6:30am - 8am. The bus will be departing at 8am. We return from Country Day around 3pm and pick up is anytime between 3:30pm - 6pm.

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WHAT DO YOU DO IF ITS HOT?
We do start the day early arriving on site by 8:30am. The Country Day property has plenty of shade by many gumtress and a large dam to cool off in, if the temperature reaches 33 degrees we will return to our daycare and spend the remainder of the day there in the fully airconditioned facility.

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IS THE PROPERTY FENCED OFF?
Yes, the entire property is fenced off fully. With fencing ranging from 1.4m up to 1.8m in places. These fences are completely snake proof to ensure the safety of all dogs visiting.

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DOES MY LITTLE DOG MIX WITH BIG DOGS?
No, we do provide separate size dog days to ensure the safety of all dog and for peace of mind for the owners.

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DO I NEED TO BRING MY OWN LUNCH?
We provide lunch for all Country Day dogs for free, our chicken casserole. You will be asked on drop off if you would like the free lunch or you are more than welcome to provide your own lunch for the day

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HOW LONG IS THE BUS RIDE?
We are proud to have a very short bus ride of only 20 minutes, directly from our daycare to our Country Day property. All the Country Day dogs are safely secured while travelling.